LOCAL STACK VA / FAQ
Straight answers. No jargon.
How AI fits in, what you approve, how billing works, and what we never ask for (passwords). Plain language on purpose.
Email-first · No ranking guarantees · Veteran owned
Good questions
A little clarity goes a long way
What kind of tasks can you automate?
Common starting points include website form routing, basic inquiry acknowledgments, appointment confirmations, lead follow-up reminders, and invoice reminder workflows. We review each request for fit with your existing tools.
Do I need to replace my current software?
Not necessarily. We start by looking at what you already use and whether those tools support a reliable connection. We’ll explain any limitations before building.
Can I approve messages before they go out?
Yes. Customer-facing drafts wait for your approval before anything publishes or sends — unless you grant standing approval for a named template.
What does AI do, and what do I approve?
AI tools help research, draft, design, and build. We review work before it reaches you. You review and approve before anything goes live on your website, Google Business Profile, or accounts.
Do you ask for passwords?
No. We never ask for passwords or sign-in codes. When we need access, we ask you to send an account invitation through the platform’s official invite flow (usually to [email protected]).
Do you still build websites and help with Google?
Yes. We offer website design and refreshes, Google Business Profile support, and social content services. See all services.
Do you guarantee Google rankings, leads, or sales?
No. Search and lead flow depend on competition, reviews, budget, and factors outside anyone’s control — including Google and other platforms. We commit to the deliverables in your package, not guaranteed outcomes.
Is the work really done with AI?
Yes. Packages are designed so an AI-powered service can fully produce the deliverables. You approve drafts before anything publishes under your name. Guides are written or screen-recorded and sent by email.
Do I need to call or meet with you?
No. Local Stack VA is email-based. Everything starts over email. If a walkthrough helps, you’ll get a screen recording by email — not a required phone call or meeting.
How does billing and cancellation work?
One-time projects usually need payment or a deposit before work starts. Monthly plans bill in advance and renew until you cancel by email; cancellation takes effect at the end of the current paid month, with no partial-month refunds. Full details are in our Terms of Service.
How long do projects take?
It depends on the package, how quickly we get your materials and approvals, and third-party platforms. We’ll give a realistic timeline by email after we understand the scope — without promising a fixed business result.
What’s not included?
Paid ads, custom video production, influencer campaigns, complex online stores, and same-day crisis PR. Ask if you need those — we’ll quote separately or point you elsewhere.
Do I need to be nearby to work with you?
No. We’re email-first and work with small businesses wherever you are — same packages, same pricing — as long as you’re comfortable collaborating over email.
How do payments work?
Site projects typically take a deposit before build and the balance at launch. Monthly plans bill in advance. Details are spelled out in a short agreement or invoice before work starts.
Still unsure? Email [email protected] — or see how it works and pricing.